FAQ — WABEL Co.

A quiet collection of helpful answers. If you don't find what you need, write to Ivana or Witek — we're happy to help. 

ivana.havelkova@gmail.com 

witek.havelka@gmail.com

1) Do you ship worldwide?

Yes — free worldwide shipping on every order. Parcels are insured and, where possible, travel with carriers that have their own air network for quicker long-distance delivery.

2) How fast do you ship?

In-stock items dispatch within 2 business days — usually the next morning. Made-to-order/limited editions may need 1–2 weeks for hand-finishing and quality checks.

3) When will my PDF tutorial arrive?

Our website sends digital lessons by email within 12 hours of payment (thank you for allowing for sleep time). For instant download, use our Etsy shop. 

- ETSY SHOP - 

4) Can I return my order?

Yes. EU/EEA & UK consumers have a 14-day right to return most physical products bought online. All other countries (including the USA): we offer the same 14-day window. 

Items must be unused and in the original packaging; return shipping is paid by the customer.

5) What items are non-returnable?

Custom/personalised pieces and opened digital products (once a PDF download begins) are non-returnable. This helps us keep limited editions truly limited and fair.

6) What if something arrives damaged or gets lost?

Please email photos within 48 hours and keep the packaging. We'll arrange a replacement or refund. Lost parcels are investigated with the carrier; if confirmed, we'll replace or refund.

7) What's "limited" — how many pieces exist?

• Fine Art Prints: limited to 30 per motif, signed & numbered, with a certificate.

• Cards: limited to 75 per design, signed & numbered on the back; envelope included.

• Heritage ceramics: numbered, certified editions (edition sizes vary by collection).

8) Do you replace extremely limited pieces (Heritage Editions)?

Yes — we keep a small reserve (about 5 pieces) in our archive to cover transit damage. A replacement will carry a different edition number than your original.

9) Do you charge VAT/taxes for orders to the USA?

Our prices are final and the same worldwide — we do not deduct or refund VAT for non-EU orders. 

We ship from the EU (Czech Republic). The USA (or your country) may charge import duties/taxes on delivery; if applicable, these are paid by the customer. We include all paperwork to help smooth customs.

10) What paper do you use for prints and cards?

Prints: cold-pressed archival paper with archival inks (museum-quality giclée).

Cards: beautiful lightly textured archival paper (300+ gsm).

11) Are lessons suitable for beginners?

Yes. WABEL Co. Art Instruction teaches one motif at a time, with ready-to-trace templates and gentle, step-by-step guidance.

12) When do new releases happen?

Our motifs grow slowly — usually over one to two months — so new releases tend to follow the same gentle rhythm. We announce drops in our first-Monday letter and share progress more often on Ivana`s Instagram. If you'd like early peeks (and occasional studio notes), follow along there. 

13) Can I request a custom piece?

We occasionally accept quiet, well-fitting collaborations when time allows. Write to us with your idea; if it's a match, we'll gently plan it together.

14) How are items packed?

By hand, with protective layers (and a little love). Everything is gently wrapped and ready to gift. Prints and cards are kept flat; ceramics are safely cushioned.

15) What payment methods do you accept?

All major card payments supported by our checkout. If you need help, email us — we'll guide you.

16) Where are you based?

In the Czech Republic (EU): Prague (registered address) and Cítov (studio/operations).

Need help?

Email: ivana.havelkova@gmail.com · witek.havelka@gmail.com
Phone: +420 728 259 606