FAQ — WABEL Co.

A quiet collection of helpful answers. If you don't find what you need, write us:

studio@wabelco.com

1) Do you ship worldwide?

Yes — free worldwide shipping on every order. Parcels are insured and, where possible, travel with carriers that have their own air network for quicker long-distance delivery.

2) How fast do you ship?

In-stock items dispatch within 3 business days — usually the next morning. Made-to-order  editions may need 1–3 weeks for hand-finishing and quality checks.

3) When will my PDF tutorial arrive?

Instant download within a few minutes of payment.  

4) Can I return my order?

Yes. EU/EEA & UK consumers have a 14-day right to return most physical products bought online. All other countries (including the USA): we offer the same 14-day window. 

Items must be unused and in the original packaging; return shipping is paid by the customer.

5) What items are non-returnable?

Custom/personalised pieces and digital products (once a PDF download begins) are non-returnable. 

6) What if something arrives damaged or gets lost?

Please email photos within 48 hours and keep the packaging. We'll arrange a replacement or refund. Lost parcels are investigated with the carrier; if confirmed, we'll replace or refund.

7) What's "limited" — how many pieces exist?

• Fine Art Prints: limited up to 45 per motif, signed & numbered, with a certificate.

8) Do you replace extremely limited pieces?

Yes — we keep a small reserve (about 3 pieces) in our archive to cover transit damage. A replacement will carry a different edition number than your original.

9) Do you charge VAT/taxes for orders to the USA?

Our prices are final and the same worldwide — we do not deduct or refund VAT for non-EU orders. 

We ship from the EU (Czech Republic). The USA (or your country) may charge import duties/taxes on delivery; if applicable, these are paid by the customer. We include all paperwork to help smooth customs.

10) What paper do you use for prints and cards?

Prints: cold-pressed archival paper with archival inks (museum-quality giclée).

Cards: beautiful lightly textured archival paper

11) Are lessons suitable for beginners?

Yes. WABEL Co. Art Instruction teaches one motif at a time, with ready-to-trace templates and gentle, step-by-step guidance.

12) What payment methods do you accept?

All major card payments supported by our checkout. If you need help, email us — we'll guide you.

13) Where are you based?

In the Czech Republic (EU): Prague (registered address) and Citov (studio/operations).

Need help?

Email: studio@wabelco.com
Phone: +420 728 259 606